Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide information to guests or direct calls to the appropriate department
- Handle guest complaints, requests, and inquiries promptly and efficiently
- Process guest payments and maintain accurate records of transactions
- Assist with guest check-out procedures
- Ensure the lobby area is clean, organized, and presentable at all times
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests

Skills:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software for check-in/check-out procedures
- Strong attention to detail and organizational skills
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Problem-solving skills to resolve guest issues effectively
- Ability to work independently with minimal supervision

Please note that this position may require working night shifts as a Night Auditor.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person